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Standard ECMA-269
Services for Computer Supported Telecommunications Applications (CSTA) Phase III


7th edition (December 2006)

This Standard specifies the Services and Events Reports for Computer-Supported Telecommunications Applications, Phase III (CSTA).

This Standard is focused on providing application service interfaces to a Switching Function, Computing Function and a Special Resource Function. A CSTA application interface is disassociated from the various user-network interfaces and network-network interfaces that CSTA applications may serve, observe or manipulate. Because CSTA operates with existing telecommunications interfaces indirectly, it operates generically, so that differences among various existing interfaces are hidden from CSTA applications. Support of user-to-network interfaces is outside the scope of CSTA.

Although most terminal equipment (TE) are suitable for use with CSTA there will be instances of TE that will not be suitable in certain circumstances. Examples are:

  • FAX terminals and modems that are unable to adjust their transmission modes to prevent carrier conflict when both parties are alerted via CSTA during call establishment;
  • Functional terminals that perform telecommunication functions outside the control of the Switching Function.

Services defined in this Standard allow functional integration between a computing network and a telecommunications network. Computing platforms (i.e., Application Programming Interfaces - APIs) that support such functionally-integrated applications are outside the scope of this Standard.

Communication between the computing and switching (i.e., telecommunications) networks may take place via intervening networks ranging from simple point-to-point connections to local- or wide-area networks.

This Standard is part of a suite of CSTA Standards and Technical Reports that provide a comprehensive description of the architectural and practical issues involved in applying, implementing, and utilizing CSTA-based CTI applications.

See also:

  • ECMA-348, Web Service definition for CSTA, 2nd edition
  • TR/85, Using XML CSTA in a Voice Browser environment
  • TR/72, Definitions and Terminology
  • ECMA-285, ASN.1 Protocol for Computer Supported Telecommunications Applications (CSTA) Phase III, 2nd edition
  • ECMA-323, XML Protocol for Computer Supported Telecommunications Applications (CSTA) Phase III, 3 rd edition

Copy these file(s), free of charge:

File name Size (Bytes) Content
ECMA-269.pdf 4 274 956 Acrobat (r) PDF file

This Ecma publication is also approved as ISO/IEC 18051

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